1. Shipping Destinations
MAUER BERLIN ships worldwide.
However, shipping may be unavailable to certain countries due to customs regulations, logistics limitations, or force majeure.
If delivery is not possible, customers will be notified prior to shipment.
2. Shipping Fees
Shipping fees vary depending on destination country and order amount.
Free shipping may be offered for orders exceeding a specified amount.
Additional charges may apply for remote or restricted areas.
Exact shipping fees are calculated and displayed at checkout.
3. Shipping Method
Orders are shipped via international courier services (e.g., DHL, FedEx, EMS or designated carrier).
Available shipping options:
Standard Shipping
Express Shipping (if available)
The carrier may vary depending on destination.
4. Processing & Delivery Time
Orders are processed within 1–3 business days after payment confirmation.
Estimated delivery time:
RegionEstimated Delivery Time
| Asia | 5–10 business days |
| North America | 7–14 business days |
| Europe | 7–14 business days |
| Other Regions | 10–20 business days |
Delivery times may vary due to customs clearance or local courier delays.
5. Customs Duties & Taxes
For international shipments:
Customs duties, VAT, import taxes, or clearance fees may apply depending on the destination country.
These charges are the responsibility of the customer.
MAUER BERLIN is not responsible for delays caused by customs procedures.
6. Address Changes & Delivery Issues
Customers must provide accurate shipping information.
Orders already shipped cannot be modified.
MAUER BERLIN is not responsible for delivery failure due to incorrect address or recipient absence.
Re-shipping costs due to returned parcels may be charged to the customer.
MAUER BERLIN
Global Return / Refund / Exchange Policy
Effective Date: [Insert Date]
1. Eligibility Period
Customers may request return or exchange within:
7 days of receiving the product
Requests submitted after this period may not be accepted.
2. How to Request
Return or exchange requests must be submitted via:
Customer Service Email: [Insert Email]
Website inquiry form
Customers must include order number and reason for return.
3. Return Shipping Costs
Change of mind: Customer bears return shipping cost.
Defective or incorrect item: MAUER BERLIN bears shipping cost.
For international orders, original shipping fees and customs duties are non-refundable.
4. Refund Processing
Refunds will be issued to the original payment method.
Credit card refunds may take 5–10 business days depending on the card issuer.
Refunds will be processed after inspection of returned items.
5. Non-Returnable Items
Returns or exchanges will not be accepted if:
Product has been used or damaged by customer
Original packaging is damaged or missing
Tags or protective elements are removed
Custom-made or personalized products
Items marked as final sale
6. International Orders – Special Notice
International return shipping fees are the responsibility of the customer unless the item is defective.
Customs duties and taxes paid are non-refundable.
If a package is refused due to customs fees, return shipping and related charges will be deducted from the refund.
1. Shipping Destinations
MAUER BERLIN ships worldwide.
However, shipping may be unavailable to certain countries due to customs regulations, logistics limitations, or force majeure.
If delivery is not possible, customers will be notified prior to shipment.
2. Shipping Fees
Shipping fees vary depending on destination country and order amount.
Free shipping may be offered for orders exceeding a specified amount.
Additional charges may apply for remote or restricted areas.
Exact shipping fees are calculated and displayed at checkout.
3. Shipping Method
Orders are shipped via international courier services (e.g., DHL, FedEx, EMS or designated carrier).
Available shipping options:
Standard Shipping
Express Shipping (if available)
The carrier may vary depending on destination.
4. Processing & Delivery Time
Orders are processed within 1–3 business days after payment confirmation.
Estimated delivery time:
RegionEstimated Delivery Time
| Asia | 5–10 business days |
| North America | 7–14 business days |
| Europe | 7–14 business days |
| Other Regions | 10–20 business days |
Delivery times may vary due to customs clearance or local courier delays.
5. Customs Duties & Taxes
For international shipments:
Customs duties, VAT, import taxes, or clearance fees may apply depending on the destination country.
These charges are the responsibility of the customer.
MAUER BERLIN is not responsible for delays caused by customs procedures.
6. Address Changes & Delivery Issues
Customers must provide accurate shipping information.
Orders already shipped cannot be modified.
MAUER BERLIN is not responsible for delivery failure due to incorrect address or recipient absence.
Re-shipping costs due to returned parcels may be charged to the customer.
MAUER BERLIN
Global Return / Refund / Exchange Policy
Effective Date: [Insert Date]
1. Eligibility Period
Customers may request return or exchange within:
7 days of receiving the product
Requests submitted after this period may not be accepted.
2. How to Request
Return or exchange requests must be submitted via:
Customer Service Email: [Insert Email]
Website inquiry form
Customers must include order number and reason for return.
3. Return Shipping Costs
Change of mind: Customer bears return shipping cost.
Defective or incorrect item: MAUER BERLIN bears shipping cost.
For international orders, original shipping fees and customs duties are non-refundable.
4. Refund Processing
Refunds will be issued to the original payment method.
Credit card refunds may take 5–10 business days depending on the card issuer.
Refunds will be processed after inspection of returned items.
5. Non-Returnable Items
Returns or exchanges will not be accepted if:
Product has been used or damaged by customer
Original packaging is damaged or missing
Tags or protective elements are removed
Custom-made or personalized products
Items marked as final sale
6. International Orders – Special Notice
International return shipping fees are the responsibility of the customer unless the item is defective.
Customs duties and taxes paid are non-refundable.
If a package is refused due to customs fees, return shipping and related charges will be deducted from the refund.
